We care about your satisfaction and strive to provide a convenient and smooth return experience.
Our Commitment to You
- Free Returns: Easy and free returns, whether paid by credit card or cash on delivery.
- Flexible Timeframe: Enjoy up to 14 days to return your items, whether full-price or sale items.
- Secure Refunds: Refunds are processed exclusively via bank transfer.
Return Conditions
- Items must be in their original, unused condition.
- The product must be returned in the original box with all included attachments.
Return Period
- All Products (Full-Price and Sale):
- Full Refund: The paid amount will be refunded if returned within 14 days of the shipping date mentioned on the invoice.
- After 14 Days: Products will no longer be eligible for return or refund.
Refund Process
- Refunds will be processed via bank transfer only.
- Please allow 14 business days for the return or refund process to be completed.
- You will receive email notifications at each step of the process, including confirmation of the refund issuance.
How to Return
- By Mail:
- You send the email to the support team at originalbrandsonlines@yahoo.com with all the details including the order number or mobile number on the system
- Send back the product in the original box with all included attachments.
- Refunds will be processed via bank transfer once the product is received and its condition is confirmed.
- Return Steps:
- Send your return request via email at originalbrandsonlines@yahoo.com
- We will contact you to arrange product pickup.
- You will receive email notifications confirming the pickup and refund processing.
- If your items are accepted as in their original condition we need to bank account details (Bank Name – Acc owner name – Acc number – IBAN – Swift code)