YOUR ORDER
By placing an order for products through our website, you confirm that you intend to enter into a contract with us for the purchase of those products. You place the order by clicking the "Confirm Order" button at the checkout. You will be asked to complete your payment details and ensure all required fields are completed, including a valid phone number and email address. An email confirmation will be sent with the details of your order and any applicable delivery charges.
We reserve the right to change the product prices, especially during promotions or if products are incorrectly priced. If the price of the product is higher than expected, we will contact you to confirm your purchase.
All prices are inclusive of applicable taxes as per Egyptian law, and no additional taxes will be added.
You can review your order status by logging into your account on our website and selecting "Track Your Order."
If we cannot supply your products due to unavailability or incorrect pricing, we will inform you and issue a full refund if payment was made. We are not responsible for delays in the refund process due to banking procedures.
DELIVERY / COLLECTION
Delivery charges and timeframes vary depending on the product type and delivery address. Packages may only be opened after payment is confirmed when opting for cash on delivery.
We will make every effort to deliver products by the estimated delivery date provided. If we are unable to meet the date, we will notify you with a new delivery estimate.
In case no one is available at the address at the time of delivery, the delivery company will contact you to arrange re-delivery. The products will only be left with a third party (such as a building porter) with your explicit permission.
The risk of loss or damage to the products will pass to you once they are delivered to the specified address.
If there is a delay or failure to deliver due to external factors (e.g., material shortages), we will inform you, but we will not be held liable.
You have the right to request a full refund within 14 days from the date of purchase for non-faulty products and within 30 days for defective or incorrectly supplied products.
Returned products must be in original, resalable condition, with all tags and packaging intact, and accompanied by a valid receipt.
Hygiene products (e.g., socks) cannot be exchanged or refunded unless there is a manufacturing defect.
PROMOTIONAL OFFERS
Promotions available on the website are subject to specific terms and conditions, which may be time-limited. Offers may not be combined with other promotions unless explicitly stated. We reserve the right to change or cancel promotions at any time.
WEBSITE TERMS & CONDITIONS
By using our website, you agree to comply with these Terms & Conditions. You should regularly review this page as we may update the terms from time to time. Any updates will become effective immediately upon publication.
We reserve the right to amend these Terms & Conditions, refuse access to the website, terminate accounts, or modify the website without prior notice.
INTELLECTUAL PROPERTY
All content and material on the website, including logos, trademarks, and software, are protected by copyright laws and remain the property of FRG. You may not extract or use any content from the website without prior written consent.
TRANSFER OF RIGHTS & OBLIGATIONS
We reserve the right to transfer any rights or obligations under these Terms & Conditions to affiliates without your further agreement, with reasonable efforts to notify you.
VIRUSES
We do not guarantee that the website is free from viruses or bugs. You are responsible for protecting your device from such threats. Any malicious attempt to harm the website or its users will result in immediate termination of access.
LIMITATION OF LIABILITY
We do not guarantee the accuracy or security of the information on the website. We will not be responsible for any issues that arise from using the website, including bugs or interruptions.
DELIVERY INFORMATION
We deliver across Egypt. Upon completing your purchase, we will process your order and send a confirmation email. Delivery details, including product costs, will be included.
RETURNS & REFUNDS
- Full-Price Merchandise: You have 30 days from receipt to return or exchange items.
- Sale-Price Merchandise: You have 14 days from receipt to return or exchange items.
- Online Return Process: Returns must follow our Return Policy, and you'll receive an email to confirm return approval.
METHODS OF PAYMENT & SECURITY
We accept the following payment methods:
- VISA
- MasterCard
- Cash on Delivery